IT Support
Business Challenge
To enable business growth and maintain competitive advantage, organisations must have a highly adaptable and reliable IT infrastructure. With IT systems being seen as a utility service (i.e. you can not run your business without IT) the result can become increasingly costly and complex – especially when it comes to providing IT support across multiple platforms.
With organisations dependent on a growing volume and variety of technologies, complexity is a fact of life for today’s IT infrastructure. Developing long-term strategies to manage IT diversity is therefore essential.
Instead of signing up to multiple support and maintenance agreements – separate contracts all come with their own challenges and integration problems, as well as supplier and service level management – organisations need to take a unified approach to supporting their entire IT infrastructure.
Key Benefits
Digital Nerve’s Services offers a single solution for managing your IT environment, utilising the most appropriate resources to meet customer requirements. For our customers, this means:
Simplified support model
A single support agreement helps to reduce complexity and increase operational efficiency. Instead of wasting valuable time and money managing your IT infrastructure and IT suppliers, your company can focus their resources on delivering business value through IT optimisation while still ensuring a responsive service.
Service levels aligned to the business
As an independent services provider we have built up our own extensive resources across many different IT vendors, through these relationship we can also draw on support from these specialist third parties and major IT vendors. This means you can select the right level of support for different business systems depending on their criticality.
Improved cost control
The flexibility of our service agreements mean you can prioritize the support according to the needs of your business. This type of arrangement allows more cost-effective cover and can deliver significant financial savings through reduced administration and supplier management.
Deliverables
By becoming your IT department we will provide:
- Call Control / Support Desk
- Remote Monitoring
- Remote Fix (Servers)
- Remote Fix (Workstations)
- Onsite Response
- Scheduled Visits / Health Checks
- LAN Audit
- Server analysis
- Workstation analysis
- Vulnerability Assessment
- Deliverables
- Penetration Testing
- Installation Services
Why Digital Nerve Centre?
Our goal is to “implement bespoke solutions that stem from your ideas”, so what exactly does this mean to you ?. It simply means the following:
Our support arrangements have been carefully designed to concentrate on your specific needs and not the hardware
We understand the concept of IT systems working for you and not against you. One ingredient for a successful company in any segment of the business community can be the performance of its IT systems and support provider, therefore it is important for you to maximise the potential from your current arrangement.
We offer varying levels of support to cover every area of your in house systems. All of our arrangements can be combined or tailored to meet your exact support requirements.
What next?
To find out how Digital Nerve Centre’s United Support solution can help you, please contact your account manager or email enquiries@digital-nerve.com